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Introduction

1-800-Taxista.com  puts transportation at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Policy and Privacy FAQs provide the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy:

 

Your data work for you

We use your data to provide convenient transportation and delivery options, to help drivers maximize their earnings, and to protect the safety and security of our users. And we don’t rent or sell your data -- to anyone.

 

Your data works for you

We use your data to provide convenient transportation and delivery options, to help drivers maximize their earnings, and to protect the safety and security of our users. And we don’t rent or sell your data -- to anyone.

 

You are in control

Through the settings in the 1-800-Taxista.com  app or on your device, you can choose when to share your location, sync your contacts and calendar, personalize your app, and even delete your account.

 

Address book

What does 1-800-Taxista.com  collect?

We collect the names, addresses, email addresses, and telephone numbers of your contacts.

 

Why do we collect this information?

We collect this information to enable social features such as ETA status, fare splits, referrals, and ride requests for friends and family.

 

When do we collect this information?

When you allow 1-800-Taxista.com  to access your address book for specific optional features.

 

Is the collection of this information optional?

 

Yes. 1-800-Taxista.com  only collects address book information with your permission when you choose to sync your contacts. You can change your settings at any time by going to Privacy Settings in the 1-800-Taxista.com  app or by changing app permissions in your device settings.

 

How long do we retain this information?

We retain this information for as long as you give us permission to access your address book.

 

For users in the EU, what legal grounds does 1-800-Taxista.com  have for collecting this information?

We collect this information based on your consent.

 

Calendar

What does 1-800-Taxista.com  collect?

We collect date, description, location, number of attendees, time, title, and your RSVP response.

 

Why do we collect this information?

To enable you to conveniently request rides to events on your calendar. If you enable this collection, your calendar events will appear as shortcuts on the main screen of the 1-800-Taxista.com  app.

 

When do we collect this information?

When you give 1-800-Taxista.com  permission to access your calendar.

 

Is the collection of this information optional?

Yes, 1-800-Taxista.com  only collects calendar information with your permission. You can change your permissions at any time through Privacy Settings in the 1-800-Taxista.com  app.

 

How long do we retain this information?

For as long as you give 1-800-Taxista.com  the permission to access your calendar.

 

Device information

What does 1-800-Taxista.com  collect?

1-800-Taxista.com  may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

 

Why do we collect this information?

This information helps us communicate with you; protect your safety and security; optimize and improve your experience; and prevent, detect, and combat fraud.

 

When do we collect this information?

Whenever you use our services.

 

Is the collection of this information optional?

No.

 

How long do we retain this information?

1-800-Taxista.com  retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of 1-800-Taxista.com ’s Privacy Policy for more details.

1-800-Taxista.com  collects this information in order to provide the services and features you request and for purposes of 1-800-Taxista.com ’s legitimate interests, such as to prevent, detect, and combat fraud.

 

 

Transactional information

What does 1-800-Taxista.com  collect?

Information including the amount charged, date and time, distance traveled, promotion code referral information, services requested or provided, and transaction details.

 

 

Why do we collect this information?

This information is used for tax, financial, and other administrative purposes to provide customer support, to prevent and detect fraud, and for research and development.

 

When do we collect this information?

This information is generated and collected when you request or provide services using 1-800-Taxista.com ’s apps.

 

Is the collection of this information optional?

No. Transactional information is generated each time you use 1-800-Taxista.com ’s services.

 

How long do we retain this information?

1-800-Taxista.com  retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of 1-800-Taxista.com ’s Privacy Policy for more details.

1-800-Taxista.com  collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of 1-800-Taxista.com ’s legitimate interests, such as complying with tax, financial, and legal requirements.

 

Information from 1-800-Taxista.com  business partners

What does 1-800-Taxista.com  collect?

This generally includes information that is required to enable you to use a third-party app or website in connection with your 1-800-Taxista.com  account, such as when you connect your 1-800-Taxista.com  account to a payment provider or on-demand music service or order an 1-800-Taxista.com  service through a third-party app or website. This may also include information received in connection with joint ventures or data-sharing arrangements with our business partners.

 

Why do we collect this information?

To enable your use of third-party services in connection with 1-800-Taxista.com ’s apps.

 

When do we collect this information?

We collect this information when you connect your 1-800-Taxista.com  account to a partner service or engage with an app or website that uses 1-800-Taxista.com ’s API (our data-sharing tools) or whose API 1-800-Taxista.com  uses. For example, we may collect this information when you connect your 1-800-Taxista.com  account to a third-party social media service, payment provider, or on-demand music service, or when you order a ride through Google Maps. We may also receive this information when you request a service or purchase a product that is subject to a joint venture or data-sharing arrangement with an 1-800-Taxista.com  business partner, such as 1-800-Taxista.com -branded credit cards or through partnerships with restaurants.

Is the collection of this information optional?

You have the option not to connect your 1-800-Taxista.com  account to those of 1-800-Taxista.com ’s business partners, such as Facebook, Google, Pandora, PayPal, and Spotify. However, depending on the services or features you use, connecting to an 1-800-Taxista.com  business partner is required. For example, in cities where you can pay for your 1-800-Taxista.com  rides with cash, you may be required to connect to a social media business partner to enable cash payment.

 

How long do we retain this information?

We keep this information for as long as necessary for the purposes collected.

1-800-Taxista.com  collects this information in order to provide the services and features you request (i.e. use of partner services in connection with your use of the 1-800-Taxista.com  apps) or for purposes of 1-800-Taxista.com ’s legitimate interests.

 

User profile

What does 1-800-Taxista.com  collect?

We collect your name, login, password, and phone number and/or email.

For riders and delivery recipients, we also collect payment information. In addition, we enable riders and delivery recipients to upload a profile picture to their account.

For drivers and delivery partners, we also collect banking information for earning payments, birthday, government ID, photo, and vehicle and insurance information.

 

Why do we collect this information?

Your information is used to enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.

 

When do we collect this information?

 

When you create or update your account.

 

Is the collection of this information optional?

 

1-800-Taxista.com  requires some profile information to enable you to use 1-800-Taxista.com ’s services. This generally includes your name, login, password, and phone number.

 

If you are a driver or delivery partner, the additional profile information listed above is also required, including to enable 1-800-Taxista.com  to comply with applicable laws.

 

How long do we retain this information?

For as long as you maintain your 1-800-Taxista.com  account, unless otherwise required by law.

1-800-Taxista.com  collects this information in order to provide the services and features you request, to comply with applicable laws, to improve safety, and for purposes of 1-800-Taxista.com ’s legitimate interests.

 

Background check

Demographic data

Location

Usage information

User content

 

Frequently Ask Questions

What information does 1-800-Taxista.com  collect?

1-800-Taxista.com  collects information to help make your 1-800-Taxista.com  experience not only possible, but great—whether that’s connecting riders and drivers, helping you get where you’re going, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location.

 

How does 1-800-Taxista.com  use my location information?

1-800-Taxista.com  helps you get where you want to go. This means that location information is essential to our services. We use it to help riders and driver-partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends, develop new features and services, enhance safety and security, and for other purposes described in our Privacy Policy.

 

Does 1-800-Taxista.com  share my information with anyone?

Some of 1-800-Taxista.com ’s products, services, and features involve sharing information with other users. For example, when you request a ride, the locations of your pickup and drop-off points are shared with a driver-partner. We may also share information at your request, such as when you use a feature like ETA sharing to share your trip status with family and friends. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons or in the event of a dispute.

 

Does 1-800-Taxista.com  rent or sell my information?

No. 1-800-Taxista.com  does not rent or sell your personal data to anyone.

 

How long does 1-800-Taxista.com  keep my information?

1-800-Taxista.com  keeps your information as long as you have an 1-800-Taxista.com  account. You can request to delete your account or ask us to delete specific information like synced contacts. In some cases, 1-800-Taxista.com  may keep some information after you ask us to delete your account, including when we’re required to by law, if there are outstanding issues related to your account (like unused credits), or if it’s necessary for safety and security purposes.

How do I look up or control the information that 1-800-Taxista.com  collects about me?

Through our apps and websites, and the device settings on your phone, you can:

look up your own rider and driver ratings

set or change your privacy settings, including location, address book and calendar information

opt-out of receiving promotional communications from 1-800-Taxista.com

delete your 1-800-Taxista.com  account (although we would be sorry to see you go)

You can also contact us through the Help section in our mobile apps and our Privacy Help page if you have additional questions or concerns about the information

 

How do I request a copy of my data?

You can request a copy of your data here (login required). The process usually takes a couple of days, and you can learn more here about the type of data that is included.

 

How do I submit a question to 1-800-Taxista.com ’s Data Protection Officer (DPO), and what is their role?

If you have additional questions about your personal data after reading our FAQ, you may contact our DPO by submitting a request through this phone number 1-800-785-2481.