1. Scope


We, 1800Taxista, take the protection of your personal data seriously and protect your privacy when processing your personal data in accordance with the applicable data protection regulations.


This Privacy Policy is meant to help you understand what information we collect about you, why we collect such information, and how you can update, manage and export data.


This Privacy Policy will inform you as a visitor to the 1800Taxista websites, as the user or the customer of 1800Taxista’s online platform, app, or other services (referred to as “1800Taxista services”) as to which your personal data is processed by 1800Taxista and for what purpose. 1800Taxista services are not aimed at minors.


2. Data collection 


The policy highlights how 1800Taxista collects and uses personal data. The policy applies to all the users of our apps, features, websites or other services. The policy specifically applies to riders (users who request for transportation) and drivers (individuals who provide transportation or partners of 1800Taxista). 


1800Taxista processes your personal data (listed below) provided by you when you register with us or while using our services or booking rides (hereinafter, “customer data”).


1800Taxista will use the customer data to fulfill the framework agreement after registration (creation, storage, administration, and support of your 1800Taxista account), procure booked rides, and fulfill the contract of the carriage through the transport service provider. For driver partners, 1800Taxista will use the user data to procure ride requests and provide access to all the app services. 


2.1 User information: We collect user data when users create or update their account. This may include the below information.


Personal master data (e.g., name, location, and password);


Contact data (e.g., email ID, address, and telephone or mobile number); 


For driver and delivery partners, we may collect additional information such as driving license, driving license expiry date, driving license image, vehicle number, vehicle image, vehicle insurance number and expiry date. 


2.2 Contact information: 1800Taxista collects contact information at the time of registration. This may include your name, email ID, phone number, password, profile picture and payment information. The information will be helpful in booking a ride from the passenger application and accepting the request from the driver application. We will collect this information to:


Create, maintain and update the passenger and driver accounts.


Facilitating ride booking and transportation services.


Tracking the trip progress and sharing the trip information to friends and families for safety purposes. 


Managing payment of services for customers and settling payments for drivers.


2.3 Geo-location information: The 1800Taxista mobile applications will access the geo-location for both the drivers and passengers if enabled by the user. Once the user provides the permission, we will collect the accurate or approximate location data from the mobile device while it is running in the foreground. The data will be collected when the user opens the application. We require user location to provide accurate ride experience. This includes: 


Fetching the exact location to select the pickup location.


Showing the nearest vehicles based on the user’s current location. 


Tracking the current location when a user is on an on-going trip so that the user can check their ride progress using the app.


Setting locations as favorites or bookmarking particular pickup or destination for easy booking. 


For drivers, we will access user location when the application is the foreground and background to enable users in receiving ride requests. Based on the current location, we will:


Fetch the nearest booking request for the drivers.


Provide the driver location to the users and the admin so that they can track their estimated time of arrival. 


Track the trip or delivery in progress to provide real-time updates to the users and the admin. 


2.4 Call & SMS data: 1800Taxista uses the passenger and driver phone number to send service-related notifications, once the user has provided the consent. For the passengers, we may send trip related details, such as, trip confirmation, trip cancelation, trip completion, trip status and trip fare. We may also use SMS to send promotional messages.


For the driver partners, we may send new booking information, trip details, trip completion and fare details. We may also use SMS to send promotional messages. 


We may access the users’ phone number once they have provided their consent to facilitate calling between the drivers and passengers. To ensure the security of the personal information, we provide a call-masking facility that protects the phone number from either parties. We may also access the phone microphone to facilitate calls once the user has provided the consent. 


2.5 Camera and gallery data: Once the user provides the permission, we may access the phone camera and stored gallery to help users in setting the profile picture. The user can either use the phone camera to take a picture and set it as a profile image or explore the gallery to find the particular photo. 


2.6 Transaction and service information: 1800Taxista collects information related to our service usage. This may include the type of service availed and the transaction information as mentioned below:


Ride-related data (e.g., pick-up and drop-off location, date and time, and notes to drivers);


Status (e.g. referral program); and


Ride history (e.g. previous and scheduled rides).


This information is collected to provide reports regarding the passenger usage and provide historing data. For driver partners, we will collect information related to the trips taken, distance traveled and revenue earned. 


2.7 Financial Data: Ride fare can also be paid through debit or credit card as 1800Taxista is integrated with secure third-party payment gateways that meet necessary security standards. Such debit/credit card information will be stored securely during your first booking and will be protected from unauthorized access. However, 1800Taxista itself does not store your card details. If so, such data will be stored in an abbreviated form to prevent fraudulence and for analysis purposes. 


In order to ensure the legitimacy of the card details and its owner and to prevent fraudulence, card details and transaction data will be transferred to one or more third-party payment security services. It may include personal data also. On behalf of 1800Taxista, such third-party payment security services will process personal data.


1800Taxista may delete your credit card details on request or if it does not have a purpose to retain. 1800Taxista has to retain such information for a specified period if there is any outstanding credit or an unresolved claim on your account.



2.8 Ratings system: 1800Taxista allows users to rate drivers and customers alike.The ratings are displayed to either parties to analyze the user behavior and provide accountability for the users’ action. The drivers can access the ratings provided by the customers and the driver ratings can be viewed by the customers. All average ratings of both the drivers and customers can be viewed in the 1800Taxista app. 


2.9 Device permission and information: iOS and Android operating systems have their defined certain data that cannot be accessed by the apps without the users’ permission. Devices notifies app users when the app is used for the first time and requires certain data.  1800Taxista may collect details about the devices you use to access 1800Taxista services, including the mobile network information, device IP address, software and hardware models, operating systems and versions, file names and versions, preferred languages, unique device. 


Additionally, to ensure full-functioning of the driver mobile application and analyze app usage, we may collect details about device manufacturer, SDK version, release version, carrier details, Play service information, battery level, available memory, available & total storage, application version code & name, current time and device ID.


We will also access the device to wake up the screen whenever a booking request or booking-related information is received during application sleep mode. 


2.10 Phone call: In case the users wish to connect with each other, we may initiate phone calls without using the dialer user interface. 


2.11 Storage: We may access your device external storage to help in setting the profile picture. We may also access the storage to store images or photos taken via the application.


2.12 Internet & GPS connection: We may verify the availability of network and Wifi connectivity. This is necessary as the internet is essential for the full-functioning of the application. We may also verify whether the GPS is switched on or off as it is necessary to provide location-based services. 


3. Data sharing


1800Taxista may share the collected data to the following stakeholders. 


3.1 Data sharing with internal users: 1800Taxista may share details such as:


Passengers’ name, rating, pickup/drop location with the drivers to facilitate the ride service.


Passengers’ name and drop location with other passengers during carpooling or ride sharing 


Drivers’ name, rating, assigned vehicle number, vehicle model, color, vehicle photo and location to the riders to facilitate the ride service.


3.2 Data sharing with third parties: If necessary, 1800Taxista may share the customer data to third parties like service providers in order to transport the customer appropriately. The data collected during the payment process will be stored through a third-party payment service provider and transmitted to the intermediary financial service provider or bank. 


4. Communication with 1800Taxista


While contacting 1800Taxista through phone calls, contact form on the website, or email, your personal data provided by you will be processed to proceed your request further and provide a proper response to you. 


1800Taxista will use such data received from the communication in an anonymized form as a way to mold 1800Taxista services suitable for the market requirement and improve them, to identify and rectify problems and technical hurdles, and to avoid the illegal access of 1800Taxista services.



 5. Special Features for the 1800Taxista Apps


1800Taxista’s apps are the doorways to access 1800Taxista services. Similar data processing will be carried out through the 1800Taxista apps as through the 1800Taxista websites.


When you use the 1800Taxista apps, we will also access additional data in relation to the app or to your end device (e.g., the device’s name, model, manufacturer, operating system, app or SDK version, and mode).


1800Taxista apps have the option to send push notifications to app users. We will access Google Cloud Messaging to send push notifications regarding trip information, real-time trip updates and offers for the Passenger Application. For the driver application, we will send push notifications regarding new, canceled and completed trips, referrals and offers. However, such push notifications will be sent to you only with your consent on your device. 


6. Data Security


1800Taxista uses proper technical and organizational security measures to ensure a level of protection for personal data. The transfer of personal data between 1800Taxista and your end device is generally done in an encrypted form (SSL encryption). 


1800Taxista always recommends you to communicate any confidential information with us through mail or encrypted email. 


 7. Automated decisions


In certain cases, you are subject to a process of automated decision when you retry paying through a payment method via which a transaction has already failed or when a few indications justify that the booking is fake. During these cases, your booking request will be refused. Such an automatic decision is required to complete the contract. The data subject can contact us through any of the contact modes provided in Section 2 for any clarification or suggestions.


8. Data Erasure and Storage Duration


1800Taxista will delete your personal data once the legal basis for its processing expires. But, such legal bases may also exist in parallel or a new one may occur with the lapsing of an existing one (e.g., the duty to save derived data to satisfy a legal retention obligation according to commercial or tax law).


9. Amendment or Update of this Privacy Policy


1800Taxista may change, modify, or update this Privacy Policy at any time. You as a 1800Taxista user will be informed on this and maybe insist on providing your consent again.